Careers
- Location: Romsey, Winchester Hill, Southampton
- Salary: £22,000 + dependant on experience.
Summary of Position:
Due to continued growth and expansion, we are looking for a Connectivity Co-ordinator to join our successful team here at Espria. With offices in Hampshire, Hertfordshire, and Cambridgeshire, Espria design, install and maintain business telecommunication solutions, document solutions and IT support for customers throughout the UK.
Duties:
The main objective of the role is to manage the supply of network services to the client and maintain good relationships and process with suppliers and colleagues to ensure a smooth transition into Espria and excellent ongoing service support
This includes,
- Place and manage Fixed Line, Broadband, SIP, and mobile product orders using a variety of internal and external systems
- Informing customers of new and ongoing orders via telephone and email
- Updating customers with fault progress and timescales regularly
- Ensure all internal systems are updated with the provision changes
- Managing escalations with our partners
- Working with internal teams to ensure completion of work in progress files
Competencies Required:
- Time Management Skills
- Excellent customer service skills
- Be able to work within a team as well as on own initiative
- Be able to adapt to change
- Excellent telephone technique and manner
Experience & Training:
- An understanding of PSTN, ISDN, Broadband, SIP & Ethernet Technologies.
- An understanding of PBX / Hosted telephone systems (Cloud)
- Experience using WLR ordering portal
What do we offer?
- Competitive salary
- 23 days holiday (moving to 26 with service)
- Pension
- Death In Service Insurance
- Health Insurance
- Employee Assistance Programme
- Free treats and refreshments
- Modern Office
- Free Parking
- Fun Team Events
- Perkbox
- Development and training support
Who are you?
- You are confident on the phone.
- You enjoy multi-tasking and troubleshooting.
- You are organised and self-motivated.
- You have a can-do attitude and a pro-active & practical approach to your work.
- You treat client experience with the upmost importance.
- You enjoy working in a team and are happy to help & learn about other teams in the business.
What our customers say
“Well done Espria, this is a great vehicle to get me totally up to speed on what I need to know for my company. Fabulous platform and some great presentations so far – this is the way to go.”
“Just wanted to say Espria, this is the best event I have attended this year – it’s fantastic. Great to be able to connect with industry leaders on topics that we need to reflect on.”
“I think it’s great. Quite like the way it is all set up and very user friendly from my perspective.”
“The event has been really good. I have seen some excellent webinars and chatted with some vendors. I even met another delegate that I worked with about 30 years ago.”
“It works well as you can view all the presentations at a later date which I'm looking forward to, I’d even say it’s better than a face to face event!”
Speak to the team
We’re committed to creating a collaborative, dynamic environment where ideas thrive, actions matter, and growth is constant.
Think Espria is the right fit for you?
