Installation Maintenance Engineer – South 1
- Salary: Competitive / DOE
- Hours: Full time, 37.5 hours
- Location: Field-based (UK travel required) – London
Company
Espria is a leading, independent provider of IT Managed Services and Digital Transformation Solutions to UK businesses. Our principal aim is to offer unparalleled service alongside a broad range of sustainable, digital solutions to meet our customers’ needs.
At Espria, we believe the secret to our success lies with our people: we invest in training and development, we act with integrity and respect, and build long-lasting relationships with our clients, our colleagues and our partners.
Espria are proud to be Carbon Neutral and we are aiming to be Carbon Neutral Plus by 2030.
We are looking for ambitious, articulate individuals who are eager to progress. We will give you extensive training, steep you in high-level product knowledge on the various technology solutions we provide and equip you with the tools needed to succeed.
Does this sound like the sort of business you would like to join and develop in?
Key responsibilities
Are you a hands-on engineer who takes pride in delivering reliable, high-quality technical solutions? We’re looking for a skilled and proactive Installation & Maintenance Engineer to join our Technical Services team. You’ll play a key role in installing, configuring, and supporting hosted and on-premises telephony systems across the UK — helping our customers stay connected and supported.
- Install, configure, and maintain a range of hosted and on-premises telephony systems.
- Diagnose, troubleshoot, and resolve technical faults both on-site and remotely.
- Conduct network and infrastructure checks to ensure optimal telephony performance.
- Collaborate with project teams to deliver installations within agreed timescales.
- Provide end-user training and complete thorough system handovers.
- Maintain accurate service records, documentation, and configuration details.
- Uphold company standards for professionalism, safety, and customer care.
What can Espria give to you?
- Great team atmosphere
- Professional Development – Support for certification and career growth opportunities
- 23 days holiday plus bank holidays and your birthday
- Company vehicle and fuel card
- Death in Service Insurance
- Pension – Salary Sacrifice pension scheme with a 3% company contribution on qualified earnings
- Access to Perkbox employee benefits
- Private Medical Cover – Bupa coverage via Salary Sacrifice
What we’re looking for
Must-haves:
- Proven experience working with telephony systems such as Microsoft Teams, IPECS, and Gamma.
- Full UK driving licence (essential).
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic understanding of networking concepts (e.g., DNS, DHCP, VPN)
- Familiarity with Windows operating systems and common desktop support tasks
- Excellent communication skills with a customer-first mindset
- Ability to work under pressure and manage multiple priorities
- Strong problem-solving skills and a willingness to learn and manage competing priorities.
Desirables:
- Strong understanding of SIP, LAN/WAN, firewalls, and general networking principles.
- Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow)
If you are ready to start your career at Espria, then apply today.
What our customers say
“Well done Espria, this is a great vehicle to get me totally up to speed on what I need to know for my company. Fabulous platform and some great presentations so far – this is the way to go.”
“Just wanted to say Espria, this is the best event I have attended this year – it’s fantastic. Great to be able to connect with industry leaders on topics that we need to reflect on.”
“I think it’s great. Quite like the way it is all set up and very user friendly from my perspective.”
“The event has been really good. I have seen some excellent webinars and chatted with some vendors. I even met another delegate that I worked with about 30 years ago.”
“It works well as you can view all the presentations at a later date which I'm looking forward to, I’d even say it’s better than a face to face event!”
Speak to Gareth
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