About Power Capacitors Ltd.
Founded in 1973 by Jim & Betty Moss, their son Peter, took over as Managing Director in 1992 following Jim’s retirement. From the beginning, Power Capacitors Ltd. had a single objective: to excel in Power Factor Correction and related capacitor technologies.
The company recognised an industry-wide growing need for higher levels of engineering quality and customer-focused service. Power Capacitors Ltd. has been championing this belief ever since.
The customer base is diverse; including large multi-national manufacturers, financial and utility companies as well as SMEs and private individuals. Old or new, customers are able to have a quick telephone consultation or a full set of surveys and specifications. As undisputed experts in their field of power quality, Power Capacitors Ltd. relish a challenge and is always comfortable sharing their expertise.
Based in Birmingham, due to its continued growth Power Capacitors moved to its current office and manufacturing centre located in Tyseley in the mid-1980s.
Customer Service Challenges Faced by Power Capacitors
With their high levels of customer service Power Capacitors Ltd. needed a phone system that wouldn’t let them down and would meet their expectations. The forthcoming ISDN/PSTN switch off drove the need for a new system with additional functionality, scalability and operational resilience.
Objectives for the New Phone System
- To include call-recording and call logging
- To ensure no customer enquiries were overlooked and missed calls were tracked and returned.
- To enhance customer service and satisfaction
Our Solution for Power Capacitors
Espria implemented an IPECS Cloud solution which focussed on improving call reporting and operational efficiency, including:
- Missed Call Alerts –no opportunities lost and customers are always called back
- Call Recording & Logging – to support staff training and improved customer service
- Cloud based – to support operational resilience, future scalability and move away from the legacy copper wired service.
- Cost savings – the new cloud based service is delivering savings which can be reinvested in the business.
What Power Capacitors Said About the Transition
“The transition process stood out thanks to the support and professionalism of the Espria team. In particular Malique and Courtney were great throughout the process.”
Joe Jordan, Technical Sales Engineer.
