For many organisations, sustainability and social value are now core governance considerations, not optional extras. Where required, Espria incorporates sustainability and social value objectives directly into onboarding planning, success criteria and milestone tracking.
Identifying sustainability and social value objectives at inception
During onboarding inception, Espria works with customers to understand whether sustainability or social value objectives apply to the transition.
These may be driven by:
- ESG commitments or reporting requirements
- Public sector or regulated procurement obligations
- Internal sustainability or digital responsibility policies
Where relevant, objectives are defined alongside technical and operational success criteria.
Embedding objectives into onboarding milestones
Rather than treating sustainability as a parallel activity, Espria can embed relevant objectives into onboarding milestones.
Examples include:
- Identifying opportunities for device reuse or refurbishment during transition
- Avoiding unnecessary hardware replacement or overprovisioning
- Planning secure disposal or recycling of replaced equipment
- Aligning onboarding activities with carbon reduction or efficiency targets
These actions can be tracked alongside standard transition milestones.
Tracking and reporting during transition
Where sustainability or social value objectives are in scope, progress is tracked through existing onboarding governance.
This may include:
- Inclusion in transition plans and risk registers
- Status updates within onboarding reporting
- Evidence capture for audit or assurance purposes
This ensures objectives remain visible, owned and measurable throughout the transition.
Managing risk alongside sustainability goals
Espria ensures sustainability objectives never compromise service quality, security or continuity.
All actions are:
- Assessed for operational and security impact
- Approved through governance where trade-offs exist
- Aligned to agreed success criteria and acceptance controls
This maintains a balanced approach between responsible delivery and service assurance.
Flexibility based on client requirements
Not all organisations require sustainability or social value tracking during onboarding. Espria applies this approach where it adds value or supports formal obligations, rather than enforcing a one-size-fits-all model.
Objectives can be:
- Defined at a high level
- Applied to specific onboarding activities only
- Expanded or refined post-onboarding if required
Key takeaway
Where required, Espria can incorporate sustainability and social value objectives directly into onboarding success criteria and milestone tracking.
By embedding these considerations into existing governance, rather than treating them as an afterthought. We ensure responsible delivery without compromising service quality, security or continuity.
Related questions
- What prerequisites and success criteria are identified at inception to de-risk the project?
- How long does onboarding or transition take and what are the key milestones?
- How are risks identified and mitigated during onboarding?