Yes. Where customers have sustainability or ESG commitments, Espria can incorporate refurbished or lower-impact devices into user deployment plans, provided this aligns with security, performance and support requirements.
Device decisions during onboarding are governed to balance user experience, risk and environmental responsibility, rather than treating sustainability as a separate initiative.
ESG considerations in device planning
During onboarding planning, Espria works with customers to understand whether ESG objectives apply to device deployment.
This may include:
- Commitments to reduce e-waste
- Targets to extend device lifecycles
- Procurement policies favouring refurbished hardware
- Public sector or regulatory sustainability requirements
Where applicable, these objectives are factored into device planning discussions.
Use of refurbished or redeployed devices
Refurbished or redeployed devices may be included where they meet defined standards.
This typically requires:
- Devices to meet performance and specification requirements
- Compatibility with security, management and compliance controls
- Validation that devices are supportable within the managed service model
Devices that do not meet these criteria are not deployed, regardless of sustainability benefit.
Quality, security and user experience safeguards
Sustainability does not override service quality or security.
Before deployment, refurbished or low-impact devices are:
- Assessed for suitability and reliability
- Built and configured to the same standards as new devices
- Enrolled into management and security platforms
- Tested before being issued to users
This ensures consistent user experience and supportability.
Governance and documentation
Where refurbished or low-impact devices are used, this is documented and governed.
This may include:
- Recording device condition, age and lifecycle status
- Tracking deployment decisions for audit or reporting
- Aligning with agreed ESG success criteria or milestones
Governance ensures transparency and accountability.
Managing risk and exceptions
Not all roles or users are suitable for refurbished devices.
Espria manages this by:
- Applying role-based device standards
- Identifying exceptions where higher performance or reliability is required
- Ensuring users understand what to expect
This avoids negative user impact while supporting sustainability goals.
Transition into BAU device management
Once deployed, refurbished devices are managed in the same way as new devices.
This includes:
- Monitoring and support
- Lifecycle tracking
- Replacement planning where required
Sustainability considerations continue through BAU governance.
Key takeaway
Espria can include refurbished or low-impact devices in user deployment plans where this aligns with customer ESG commitments and service requirements.
By applying clear standards, governance and validation, we support responsible device deployment without compromising security, performance or user experience.
Related questions
- How are end-user devices rebuilt or transitioned to minimise downtime?
- Are ESG-related measures included in onboarding documentation?
- Are users provided with guidance on sustainable digital behaviours?