Technology that works, keeping your people productive
AI-powered service desk, zero-touch device build, and JML automation, everything that keeps your people productive, handled.
Every slow login, stuck ticket and delayed start is time your business doesn’t get back. The question is whether anyone is doing anything about it.
Your people feel slow devices and clunky onboarding long before your IT team does – and they shouldn’t have to raise a ticket to tell you. We find that friction and remove it: in the devices, the licensing and the processes your teams rely on every day.
Our partners:
What is experience debt?
Experience debt builds up the same way technical debt does: a manual process here, an inconsistent device build there, a ticket that gets raised every week because there’s still no self-service option. None of it looks urgent on its own.
Together, it’s lost hours, frustrated staff and an IT team firefighting instead of improving things. It always shows up faster in your joiner, mover and leaver process – usually the first thing new starters judge you on, and the last thing that gets fixed.
You may already be carrying experience debt if
- New starters wait days for a working laptop and full access
- Leavers still have active accounts weeks after they’ve left
- Ticket volumes stay high for problems that should self-serve
- You’re paying for technology licensing capability nobody’s using
- There’s no single view of device health, security posture or user sentiment
What do you need from Digital Employee Experience?
DEX touches devices, licensing, process and people all at once. As those challenges evolve, it pays to be on the front foot. We support you across the full journey, wherever you’re starting from.
Baseline your employee experience
Get an evidenced view of device health, user experience and support demand across your estate.
Fix joiner, mover, leaver process
Turn a manual, multi-day process into a fast, secure, largely automated one.
Modernise your endpoint estate
Deploy and manage devices through Intune and Autopilot, built on a consistent, secure standard.
Get more from the licenses you pay for
Optimise M365 and E5/E7 licensing and drive real Copilot adoption on top of it.
Where digital employee experience breaks down
Experience debt rarely arrives as a single incident. It builds as manual steps and inconsistent standards pile up. Left unmanaged, this can lead to:
- Manual joiner, mover and leaver steps that take days, not hours
- Devices provisioned inconsistently, with no baseline standard
- High ticket volumes for requests that should be self-service
- Licensing spend that doesn’t match actual usage
- No single view of device health, security posture or how your people actually feel about their technology
A structured approach to Digital Employee Experience
Fixing experience debt is an operational change, not a one-off project, and it needs to be handled as one. Here’s how we bring structure and clarity to every stage.
Understand your baseline
We assess your user and device experience, benchmarked against Microsoft and industry standards.
Fix the process
We map and redesign joiner, mover and leaver processes, with automation and self-service built in from the start.
Deploy the standard
We roll out Intune and Autopilot, then bring every device and the wider Modern Workplace estate up to one, secure, consistent standard.
Adopt and optimise
We drive real usage of the licensing you already pay for, including Copilot.
A good place to start
Not sure where to start? Most organisations want either a full baseline, or a fix for the one process causing the most friction. Either is a good place to start with us.
DEX Assessment (User + Device)
Start here for a baseline across your whole estate
- Evidenced view of device health, user experience and support demand
- Benchmarked against Microsoft and industry standards
- Leadership summary report with a clear, sequenced improvement plan
JML Process Assessment
Start here if onboarding and offboarding are your biggest friction points
- Map your current joiner, mover and leaver process end to end
- Identify manual steps, delays and security gaps
- Clear roadmap to automate and streamline
Why automation and self-service come first
Throwing more people at experience debt doesn’t fix it – it just needs fixing again next year. We build automation and self-service into the processes you already have, so it keeps working without extra headcount to maintain it.
- Manual joiner, mover and leaver steps replaced with automated workflow
- Self-service options built for the tickets that shouldn’t need raising
- Ticket deflection measured, not assumed
- We stay accountable through deployment, not just the assessment
Works alongside the rest of your Microsoft estate
DEX doesn’t sit on its own. It’s built alongside the rest of your Microsoft environment.
Secure by design, not bolted on
Every device we deploy through Intune and Autopilot is built to a secure standard from day one. Managed Endpoint and Endpoint Design sit on the same foundation as our wider cyber security programme, backed by Remedi8, our managed vulnerability remediation service.
Ready for Copilot too
Copilot adoption depends on the same foundations as the rest of Modern Workplace: sound licensing, well-managed endpoints, and people who’ve been onboarded properly in the first place. Get those right through your DEX programme, and Copilot lands on an environment that’s already working, not one still catching up.
Infrastructure built to last
The devices and licensing your people use every day depend on the cloud and infrastructure underneath them. Our Cloud & Infrastructure team designs, migrates and manages that foundation, so what you build through DEX has somewhere solid to run.
Explore our Digital Employee Experience capabilities
From baseline assessment through to deployed, adopted standards, we deliver end-to-end DEX services across the Microsoft ecosystem.
Digital Employee Experience
- DEX Assessment (User + Device)
- JML Process Assessment
- Automation + Self-Service Design
- Workflow Automation
End User Computing Strategy
- M365 Licensing Assessment
- Endpoint Management & Intune Maturity Assessment
- Modern Workplace Assessment
- Modern Work Transformation
- Intune & Autopilot Deployment
- M365 Enablement & Optimisations
- Migration Factory
Modern Workplace Management
- Modern Workplace Assessment
- Exchange, Teams & Intune Deployment
Productivity & Adoption
- M365 Copilot Readiness Assessment
- M365 E5/E7 Value Workshop
- Copilot Deployment & Adoption
- M365 E5 & E7 Enablement
Our security partners:
Case studies
Supporting the NAHT remotely
Founded in 1897 as the National Federation of Head Teachers’ Associations, in 1906, the organisation became the National Association of Head Teachers,…
Read the story
Team17 – Using Power BI to Improve Reporting & Business Decision Making
A multi-award-winning video game development company got in touch with Espria to discuss improving their reporting and utilisation of their data.
Read the story
The Development Bank of Wales – Managing a Laptop Refresh Project
The Development Bank of Wales is a public sector finance company employing almost 300 people based in Wales. Espria were engaged to…
Read the story
Start with a DEX assessment
Get an evidenced, benchmarked view of your device, user and process baseline, and a clear plan for what to fix first.
Frequently asked questions
What’s the difference between the DEX Assessment and the JML Process Assessment?
The DEX Assessment gives you a full baseline across users and devices. The JML Process Assessment goes deep on one specific, high-friction process. Many organisations start with the DEX Assessment and use JML as the first fix.
Do you handle deployment as well as assessment?
Yes. Intune & Autopilot Deployment, and Exchange, Teams & Intune Deployment, follow directly from the relevant assessment, delivered by the same team.
Can you automate our joiner, mover, leaver process end to end?
Yes – that’s Workflow Automation (JML), built from the findings of the JML Process Assessment, not a generic template.
Do you help with M365 licensing, or just devices?
Both. The M365 Licensing Assessment and M365 Enablement & Optimisations make sure you’re paying for what you actually use, before or alongside any device work.
How does this relate to your AI & Automation practice?
Copilot Readiness, the E5/E7 Value Workshop and Copilot Deployment & Adoption sit within Productivity & Adoption and run alongside your wider AI & Automation programme, not as a separate project.
Can you migrate our existing estate as well as manage new deployments?
Yes, through Migration Factory, for organisations moving to a new device or tenant standard at scale.
Can you work alongside our internal IT team?
Yes. We can lead the whole programme, or support your team with specific expertise, the same as any of our managed services.Yes.
How do we get started?
A DEX Assessment or JML Process Assessment is the right starting point, depending on where your friction is greatest.
