Espria delivers full lifecycle management of Microsoft AVD environments, ensuring secure, scalable and high-performance virtual desktops.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
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Inclusions
- Host pool design and deployment
- Image management and monthly update cycles including OS patching and maintenance
- User access and profile management
- Service health and performance monitoring
- Incident response and triage via Service Desk
- Backup integration and snapshot coordination
SLA Targets
P1: Response 0.5h | Resolution 4h
P2: Response 1h | Resolution 6h
P3: Response 4h | Resolution 12h
P9 (Service Request): 5 working days
Reporting & Dashboards
- Monthly AVD usage, health and incident reports
- Optional Customer Portal reports with session metrics
- Regular reviews with your designated point of contact
Licensing & Dependencies
- Microsoft 365 licences with AVD entitlements (Business Premium, E3 or E5).
- Azure subscription with required capacity.