Advanced reporting and real-time analytics for Teams telephony.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Historical analytics (all tiers)
- Real-time analytics and wallboards (Premium tier)
- Call quality and usage monitoring
- Trend analysis for optimisation
Exclusions
Analytics for non-Microsoft UC platforms
Prerequisites
Espria Connect Standard or Premium
SLA Targets
- Monthly analytics reports delivered
- Real-time dashboards available 24/7
Reporting & Dashboards
- Call usage and quality dashboards
- Wallboards for live monitoring