Practical training services to reduce support tickets, improve user confidence and speed up adoption time so your in-house team can make the most of new and existing systems.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Security awareness training
- Microsoft 365 learning pathways
- Onboarding packs and user guides
- Optional shadowing/knowledge transfer sessions
Exclusions
- Custom curriculum design (requires professional services)
- Sector-specific compliance training
Prerequisites
Microsoft 365 environment in place
SLA Targets
Training sessions scheduled within 10 working days of request
Reporting & Dashboards
- Completion reports and training attendance logs
- User adoption metrics where Intune/analytics are in place
Licensing & Dependencies
Microsoft Learning Pathways configuration required
Optional Add-ons
- Sector-specific compliance modules
- One-to-one executive coaching