Structured processes to manage devices from procurement through retirement.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Joiner/leaver workflows (via HaloPSA)
- Remote wipe, rebuild, redeploy
- Asset and warranty tracking
- Secure disposal and recycling (WEEE compliant)
Exclusions
Physical device repair (unless separately contracted)
Prerequisites
Managed device fleet under Espria contract
SLA Targets
Device collection/redeployment within 10 working days
Reporting & Dashboards
- Lifecycle reports including device age, warranty status
- Carbon impact metrics per device
Licensing & Dependencies
HaloPSA integration required
Optional Add-ons
- Device leasing and procurement services
- Refresh11 service for Windows 11 migration