24/7 monitoring services and proactive management of your WAN, LAN and WiFi infrastructure.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Continuous device and performance monitoring
- Patch management and configuration backups
- Automated alerts for outages or performance degradation
- Remote troubleshooting and escalation
Exclusions
- Legacy networking equipment out of vendor support
- Cabling and physical installations
Prerequisites
Espria-managed or supported network hardware/software
SLA Targets
P1: Response 0.5h | Resolution 4h
P2: Response 1h | Resolution 6h
P3: Response 4h | Resolution 12h
Reporting & Dashboards
- Monthly network performance reports
- Quarterly optimisation reviews
- Licensing & Dependencies
- Vendor support licences (Cisco, Fortinet, Aruba etc.)
Optional Add-ons
- On-site network audits
- Wireless heat mapping surveys