Proactive monitoring services and patching for physical and virtual servers, ensuring uptime and security.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- 24/7 server monitoring and alerting
- Patch and firmware management
- Performance and capacity monitoring
- Incident triage and escalation
Exclusions
- Unsupported OS versions (end of vendor support)
- Application-level troubleshooting (e.g. SQL, ERP apps)
Prerequisites
Servers under vendor support contract
SLA Targets
P1: Response 0.5h | Resolution 4h
P2: Response 1h | Resolution 6h
Reporting & Dashboards
- Monthly patch compliance reports
- Server uptime and capacity trend dashboards
Licensing & Dependencies
Windows Server/VMware licensing as required
Optional Add-ons
- DR failover integration
- Vulnerability scanning add-on