Full setup of telephony numbers and porting.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Porting existing phone numbers to new service
- New number allocation where required
Call routing setup
IVR and auto-attendant configuration
Exclusions
Non-UK number porting (POA)
SLA Targets
Number porting completed within agreed timescale (typically 10 working days)
Reporting & Dashboards
Porting progress reports