Engineer attendance at your premises for issues that cannot be resolved remotely.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- On-site fault resolution and troubleshooting
- Device swaps or rebuilds
- Office-wide troubleshooting (network, printers, endpoints)
Exclusions
- Remote service desk functions (covered elsewhere)
- Out-of-hours site visits (unless separately scoped)
Prerequisites
- Defined access protocols for Espria engineers
- Site within Espria’s geographic coverage
SLA Targets
P1: On-site within 4h (where contracted)
P2/P3: Scheduled visit within agreed timeframe
Reporting & Dashboards
Site visit reports included in service review packs
Licensing & Dependencies
- Requires active managed service agreement
- Travel costs billed where outside core coverage area
Optional Add-ons
- Dedicated on-site resource (weekly/monthly days)
- Out-of-hours site attendance