Structured onboarding packs and communication templates for smooth user adoption.
Each service within the catalogue has a defined baseline configuration, but our modular design allows for adjustment of coverage, SLAs and tooling integrations. Whether you require enhanced compliance alignment, extended coverage hours or integration with internal systems, the Espria model ensures flexibility without loss of control.
Inclusions
- New starter IT onboarding packs
- Security and compliance guidance
- Email and Teams comms templates
- Role-specific onboarding guides
Exclusions
Non-standard or sector-specific onboarding materials
SLA Targets
Onboarding packs delivered within 5 working days of request
Reporting & Dashboards
User onboarding completion tracking