Espria DEX+ delivers role-specific device bundles, combining lifecycle, support, monitoring and ESG reporting.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Pre-defined bundles (Remote Starter, Hybrid Exec, Field Worker, Developer)
- Direct-to-user shipping with Autopilot configuration
- Boot/login time and device health monitoring
- Proactive remediation scripts and self-healing automation
- Carbon tracking and sustainability scorecards
Exclusions
Custom bundle design (Professional Services engagement)
Prerequisites
- Intune environment in place
- Microsoft licensing aligned to user roles
SLA Targets
Persona onboarding within 10 working days
Reporting & Dashboards
- Monthly DEX+ dashboards with device health scoring
- Quarterly sustainability reports
Licensing & Dependencies
- Microsoft Intune & N-able integration
- Power BI for advanced reporting
Optional Add-ons
- Custom persona bundles
- Advanced ESG analytics