Self-service portal for raising tickets, requests and accessing knowledge resources.
Each service within the catalogue has a defined baseline configuration, but our modular design allows for adjustment of coverage, SLAs and tooling integrations. Whether you require enhanced compliance alignment, extended coverage hours or integration with internal systems, the Espria model ensures flexibility without loss of control.
Inclusions
- MyEspria portal access for ticketing and requests
- Catalogue of available services and add-ons
- Knowledge articles and FAQs
- SLA tracking for logged requests
Exclusions
Non-Espria services or tools not integrated into the portal
Prerequisites
Espria managed services agreement
SLA Targets
Requests logged acknowledged within 30 minutes
Reporting & Dashboards
- Portal usage metrics
- Request fulfilment reports