Structured governance meetings to review service performance, risks and alignment with business goals.
Our governance framework provides structure without rigidity. Through onboarding and ongoing reviews, we tailor escalation paths, reporting cadence and review content to align with each client’s governance model. This collaborative approach allows us to uphold accountability while flexing delivery around specific business requirements.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Monthly or quarterly service reviews (tier-dependent)
- SLA and KPI review
- Risk register updates
- Roadmap alignment discussions
Exclusions
Board-level workshops (available as Virtual CTO add-on)
Prerequisites
Service Delivery Manager assigned
SLA Targets
Service review delivered within 10 working days of period close
Reporting & Dashboards
Service review packs with dashboards
Action logs tracked via CSIP
Licensing & Dependencies
HaloPSA and Power BI data feeds
Optional Add-ons
Virtual CTO attendance