Espria delivers modern unified communications, consolidating voice, video and messaging into a single cloud-based platform.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- VoIP telephony system setup and management
- Integration with Microsoft Teams or third-party UC platforms
- Call routing, voicemail and IVR setup
- Ongoing monitoring and support
Exclusions
- Legacy PBX maintenance
- On-premises telephony hardware not under Espria contract
Prerequisites
Microsoft 365 Teams or equivalent UC licensing
SLA Targets
P1: Response 1h | Resolution 4h
P2: Response 2h | Resolution 8h
Reporting & Dashboards
- Monthly UC usage and uptime reports
- Call quality dashboards
Licensing & Dependencies
- Microsoft Teams or supported UC platform licence
- Optional Add-ons
- Compliant call recording
- Call analytics and wallboards