Espria monitors and reports on vendor performance to ensure contracts deliver expected outcomes.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- SLA compliance tracking across vendors
- Renewal alerts for contracts nearing expiry
- Consolidated reporting of vendor performance
- Risk identification for underperforming vendors
Exclusions
Legal review of vendor contracts
Prerequisites
Access to vendor SLA documentation
SLA Targets
Vendor performance reports issued quarterly
Reporting & Dashboards
- Vendor scorecards in Power BI
- Renewal pipeline dashboards
Licensing & Dependencies
Vendor SLAs must be provided by customer