Espria acts as your single point of contact for third-party IT vendors, handling ticketing, escalation and resolution on your behalf.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Logging and managing tickets with third-party vendors
- Escalation and SLA tracking across suppliers
- Root cause follow-up and closure reporting
- Vendor liaison for warranty claims or fixes
Exclusions
- Commercial contract renegotiation (handled by customer)
Prerequisites
List of supported third-party vendors provided to Espria
Reporting & Dashboards
- Vendor ticket logs
- Quarterly supplier performance summaries
Licensing & Dependencies
Vendor must have active support contracts