Added value tools
Enhance your communication systems with innovative solutions like the myPortal mobile app, which enables seamless, on-the-go connectivity, and Fraud Monitor, offering round-the-clock protection against telephony fraud. These tools ensure your operations remain efficient and safeguarded, allowing you to focus on growing your business.
Mobile apps
The myPortal mobile app allows you to work anytime and anywhere in the world, and still stay connected to your office. The app allows the user to dial straight out through the main phone system from any iPhone or Android Smartphone. This technology will even allow you to see the call status of your office staff, transfer calls to the office and set up conference calls. It’s the most innovative communications tool in telecoms to this day.
- Easy use with clear icons
- Segment your colleague contacts by department
- Place daily message so your teams can see your movements
- View your chosen team members status so you know who is available
Feature rich
myPortal to go is a feature-rich communications app for iOS and Android smartphones. It is compatible with most telecommunications systems. It supports both UC Smart and UC Suite.
Favourites
Full access to your favourite numbers with easy access
Directories
myPortal will ensure that your teams have full access to all your contacts.
Status
Understand who’s available in your team and can answer your business calls.
Voicemail
The app allows you to have full access to your office voicemail.
Fraud
Improve your telephone security with Fraud Monitor from Espria. It is important that you protect your lines because if they are vulnerable, hackers are able to infiltrate your phone lines and use them to route calls at your expense. This can go undetected until you receive your bill, unless you use Fraud Monitor.
Fraud Monitor warns you immediately if there is any suspicious activity on your lines.
- Constant monitoring for early fraud detection
- Immediate action to suspicious activity
- Be assured of security which offers your business peace of mind
Do you know?
- Call fraud affects 40% of UK companies
- The cost of telephony fraud is 4 times higherthan credit card fraud
- Phone systems and voicemail passwords can be hacked in a snap
- You are liable for the cost of call fraud
24 hours a day 7 days a week 365 days a year
Our fraud protection offers you round the clock monitoring of your communications systems.
Proactive service
If suspicious activity is detected and you are out of reach, we suspend your lines until we are sure that you are protected.
Fast response
If your communications are targeted, we react immediately.
Minimal cost
This service is available for £2.24 a month (+ VAT).
Easy to manage
No extra fuss to you-we just include this cost on your monthly invoice
Call logging
Espria offers superb line rentals and call rates to our clients across the UK supporting a multitude of businesses. We help you review your current charges and support the management of your expenditure for your communications. There are lots of options we can offer you and we’ll help you find the lines and calls packages that suit your operational costs.
User friendly interface
Intuitive, web-based interface, call statistics can be accessed from any machine on the network.
Removes the need for installation of locally installed client software.
Reporting
All reports can be fully customised.
Transparency of data. Allows you to review and improve the measures that matter the most.
Scheduling
Reports can also be scheduled to run automatically
Complete call management reporting
- Call volumes
- Response times
- Call durations
- Extension usage
- Team efficiency
- Call routing
- Call costs
Call recordings
Reporting tools provide the ability to play back call recordings.
Real-time statistics
User-definable, real-time call data can be displayed through highly configurable digital screens. Your corporate branding can be used and can even link with external data sources to give a complete management overview.
Calls and lines
Espria offers superb line rentals and call rates to our clients across the UK supporting a multitude of businesses. We help you review your current charges and support the management of your expenditure for your communications. There are lots of options we can offer you and we’ll help you find the lines and calls packages that suit your operational costs.
- Our UK Client Support Team are there to support your teams.
- Yearly review to keep your costs competitive with flexible contracts to keep you business fluid and flexible.
- Mobile packages for your hybrid & remote workers.
We cap your call rates
Your rates will never rise as long as you continue to be a Espria client.
Annual rate review
We analyse your call rates; if there are reductions available, you benefit.
Flexible contract term
We aim to suit your business needs per second billing. We do not round up to the nearest minute.
UK-based call client support
A fast, responsive service is paramount to our business; we are always on hand.
Business mobile packages
Our mobile packages include free calls between business mobiles, free calls to the office and free calls to any landline number in the UK.
Music on hold
One of the main objectives of a business is to generate incoming calls, so it is crucial that these calls are handled properly. If you are lucky enough to have high volumes of calls, then you may require professional audio messages or well-chosen hold music in order to manage them efficiently.
The Espria “Music on Hold” (MOH) solutions are extremely beneficial for businesses. They offer varying capacities of music depending on your business needs. The Espria MOH solutions can also help businesses to “talk” to their callers during the on hold “air time” sharing helpful information or entertaining facts.
Quality experience
Enhances the quality and professionalism of your call handling, which improves the caller’s experience.
Increased productivity
Increases the overall productivity of your employees.
Time management improved
Improves employee time management skills and reduces call volume costs.
Full potential of your phone system realised
The power of your telephone system is unlocked.
Espria Connect
Espria Connect is a powerful, unified communication software suite. It allows users a level of integration and collaboration within their internal business telephone network. The Espria Connect desktop client comes in three versions: “Express”, “Extra” and “Fusion”.
All versions offer full call control functions, including call history, contact searching and extension presence. The suite also offers easy integration with Microsoft Outlook, Lotus Notes, Google Contacts and Google Places.
Espria Connect Extra is enhanced with Presence window – “combined view”, preferred device selection, availability actions and all-device caller preview features. Espria Connect Fusion provides integration to many popular Customer Relationship Management (CRM) applications. A full list of supported applications can be found on the Integration page. Other databases can be supported on a custom basis.
Main features of Espria Connect
The Espria Connect desktop client comes in three versions: “Express”, “Extra” and “Fusion”. All versions offer full call control functions, including call history, contact searching and extension presence. The suite also offers easy integration with Microsoft Outlook, Lotus Notes, Google Contacts and Google Places.
Call control
Without needing to touch their handset, a Espria Connect user has access to a full range of control over inbound and outbound calls, including dialling, answering, transfer, consult and hang-up.
Call preview
For both inbound and outbound calls, if a match for the caller is found within an integrated application, the caller’s summary details are displayed on screen.
Contact popping
If a caller is located in an integrated application, their full details can be quickly “popped” on screen.
Address book
Details of a new caller can be easily saved in the Address Book. Both the Address Book and integrated application contacts can be searched and the results can be dialled.
Recent and history list
Users can quickly view a list of the most recent numbers that they have dialled, or a fuller history list of all inbound and outbound calls.
Real-time presence
The Presence screen allows ucplus users to check the busy status of their colleagues’ extension. This feature greatly improves coordination and collaboration between users.
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