Secure, compliant recording of Teams calls, meeting FCA and regulatory requirements.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Call recording integration with Teams
- 1TB storage included (Premium tier)
- Secure retention and access controls
- Search and retrieval portal
Exclusions
Third-party telephony platforms
Prerequisites
This service is included in Espria Connect Premium. But can also be sold separately as an add on with no prerequisites.
SLA Targets
Call recordings retrievable within 2 business hours
Reporting & Dashboards
Monthly recording usage reports
Licensing & Dependencies
- Microsoft 365 licensing
- Espria Connect Premium subscription
Optional Add-ons
- Extended storage options
- AI-driven transcription and analytics