Espria Connect: give your teams a voice
Reliable, secure, and scalable; Espria Connect keeps your business seamlessly connected with cost-effective telephony and network solutions, tailored to your needs.
Overview
Espria Connect enhances the powerful features of Microsoft Teams by integrating advanced cloud-based communication features, allowing users to make calls, manage voicemails and access call functionalities directly within the Teams interface. Espria Connect also offers data analytics and call recordings, providing businesses with insights to improve decision-making and overall productivity. This system is built to support the individual needs for SMB, mid-market and Enterprise customers.
Consolidate your communications
Espira Connect leverages the familiarity of the Microsoft Teams interface and combines it with cloud based unified communications. This significantly improves user experience, scalability and productivity whilst simplifying communications for organisations looking to streamline their communication platforms.
Espria Connect builds on your existing Microsoft Teams integration, helping to eliminate the need for expensive physical infrastructure and the maintenance associated with PSTN (Public Switched Telephone Network) as well as setting you up with the Microsoft Teams phone system features.
Our accreditations
We take immense pride in our accomplishments, particularly in the recognition of Espria as a Centre of Excellence by an independent third party for our exceptional business practices. Our unwavering commitment to delivering excellence is evident through the comprehensive range of ISO Certifications awarded to our Cloud Services Operations Centre in St Ives. These certifications underscore our dedication to maintaining the highest standards in service delivery and operational excellence.
We are extremely proud that the services our teams deliver. Our Cloud Services operations in St Ives have been awarded the following certifications:
What is Espria Connect?
Espria Connect is a powerful tool that enhances Microsoft Teams by integrating cloud-based communication features, offering better value and more features than a basic Microsoft Teams calling plan. Based on Operator Connect and wrapped with our powerful reporting and analytics platform we make Teams calling a true enterprise class telephony platform.
With Espria Connect, users can make and receive phone calls, manage voicemails and access various call features—all within the familiar Teams interface. This means you don’t need to switch between different apps to handle your communication needs.
Additionally, Espria Connect can provide data analytics and call recordings, giving businesses valuable insights into their communication patterns. These insights can help make smarter, more informed decisions, improving overall efficiency and productivity.
Our Espria Connect options
Our Espria Connect service options provide businesses with toll fraud management and trunk call management, as well as call recording (premium plans only) and analytics to help inform better business decisions.
PSTN break out
Our PSTN breakout service allows users to connect Espira Connect to the Public Switched Telephone Network (PSTN). This enables calls outside the organisation whilst also leveraging existing contracts. PSTN breakout is an important feature in modern communication systems, bridging the gap between IP-based networks and traditional telephone infrastructure while offering improved efficiency. The PSTN break out service is suitable for organisations without complex telephony requirements and provides a streamlined transition to cloud calling.
Toll fraud management
The Espria Connect integrated toll fraud management feature helps to identify and mitigate unauthorised calling activities to your business or organisation. This service uses real-time analytics to detect anomalies and prevent costly fraudulent calls.
Trunk call manager
With built in trunk call management, Espria Connect enables businesses to benefit from reliable, scalable and cost-effective communication. By using SIP trunks and Direct Routing, organisations can maintain control over call routing, optimise bandwidth usage and reduce telephony costs, all while enhancing communication efficiency and flexibility. With SIP trunking, your call volume will determine the number of SIP channels you require – this is equivalent to the number of concurrent in/outgoing calls your business currently makes.
Espria Connect implementation
Espria are on hand to scope and set up the integration of Teams with our communications platform. Access the familiar Teams interface but with a hybrid of Espria Connect tools to enhance your communication in Teams. Cloud-based services, which come with a monthly fee, are typically the best choice for most businesses due to their low maintenance and easy setup.
Call recording & analytics
The call recording and real-time analytics tools are a premium service that can be added to your Espria Connect plan. All plans include historic analytics to reveal insights into communication patterns. These features enable businesses to ensure compliance, enhance training and improve service quality by monitoring call volumes, identifying trends and addressing issues promptly.
8 x 5 remote support
Espria will maintain smooth operations and promptly address any issues with 8 hours a day, 5 days a week remote support. We ensure businesses receive reliable technical assistance during regular business hours.
Who is Espria Connect for?
Espria Connect is designed for businesses of all sizes using Microsoft Teams and/or organisations looking to consolidate communication platforms and support their hybrid workers. This service is ideal for companies already on Microsoft Calling Plans or who are currently consuming Microsoft licensing, or E5/A5 licensing. Micrsoft Business Premium customers can also leverage our platform by adding the teams phone system license.
Espira Connect offers a unified communication solution that integrates seamlessly with existing Microsoft services, enhancing collaboration and communication efficiency.
When considering Espira Connect, organisations must ensure they have a Microsoft 365 or Office 365 base license, which includes Teams, and a Teams Phone Standard license (unless they possess an E5/A5 license, which covers this requirement).
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