Protection against toll fraud and suspicious call activity.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Real-time monitoring of call traffic
- Fraud detection and automatic call blocking
- Alerting and escalation to Service Desk
Exclusions
Non-Espria telephony platforms
SLA Targets
Fraud alerts actioned within 1h
Reporting & Dashboards
Monthly fraud monitoring reports
Optional Add-ons
- Enhanced fraud analytics
- AI-driven anomaly detection