Espria Connect enables full PSTN breakout and telephony within Microsoft Teams.
Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.
Inclusions
- Teams telephony setup with number porting
- Call manager configuration
- 2000–3000 free UK minutes (depending on tier)
- SIP Trunk management
- Fraud monitoring (Premium Tier only)
- Call recording (Premium tier)
- 8×5 remote support
Exclusions
- Non-Microsoft UC platforms
- On-premises PBX support
Prerequisites
- Microsoft 365/Teams licence
- Teams Phone Standard licence (unless E5)
SLA Targets
P1: Response 0.5h | Resolution 4h
P2: Response 1h | Resolution 6h
Reporting & Dashboards
- Monthly call usage and performance reports
- Real-time analytics (Premium)
Licensing & Dependencies
- Microsoft 365 licensing with Teams entitlement
- Espria Connect subscription
Optional Add-ons
- Wallboard analytics
- Compliant call recording storage extensions